Tourists – To be able to monitor our customer's satisfaction trends, we conduct periodic surveys of guests visiting our hotels and also analyze the evaluations on important internet-based destination and lodging facility sites. In addition, we have deployed an internal inspection committee to ensure that the hotel operations meet the required standards.

Property Owners – Orascom Development's real estate department is taking a proactive approach to identify potential problematic areas and better serve our customers long before the required levels of performance are affected. Our sales team engages with the clients and establishes a long term relationship with them. Loyal clients are given priority for new project launches to choose the preferred property location, are notified of any promotional offers, and in some cases can even receive tailored terms of payment. Our real estate owners are offered a wide array of services and benefits with any of the purchased products. Besides the various payment plans offered by the Group, property buyers can choose to tailor a plan that best suits them. Orascom Development also supports the activities on the secondary markets by helping home owners resell their units at any time via the re-sale department, our marketing channels and real estate exhibitions.