Handle the Reservation process on CRM validating all related documents on system within the agreed SLA & follow up with related departments until unit is reserved on system.
Handle Contract processing in terms of Client/Unit Data – Payment Annex – Technical annex same day of receiving the Reservation form.
Interface with Sales & Finance Teams to receive final approved payment plan to be attached to the contract for tailored payment plan.
Handle the cycle of the contract with the couriers to start process of Client signature & handle internally any further requests/amendments from client until contract is signed.
Manage the delivery cycle of the Contract in terms of signature from ORE management until client receives his copy, contract uploaded on CRM & Status of Unit reflected on system.
Update to Client Relations with unreachable Clients monthly to inform them with status of contract with a feedback to act accordingly.
Responsible on process of Contracts Archiving & afterwards with Archiving Company to assure smooth workflow.
Maintain a tracking tool for all Stages of Unit starting the Reservation phase until Contract is delivered to Client .
Interface with Finance Team to record missing cheques & down payments collection for update & action needed.
Process Contract Issuance of the Direct & Indirect Sales channels validating all related Documents & assuring no Duplication of Agents is taking place among Sales Team.
Update the Sales Team with Contracts validity to start renewal process if needed.
Internal update of Brokers Database with all related data: signing status-validity date of contract - commission %, for future reference.
Respond daily to Sales Team – Client Relations – Finance …etc ad hock requests.
Daily follow up on bounced DOP cheques & report to Sales for action.
Weekly Report to Sales Team & Management with all pending Reservations that are not processed yet to take needed action.
Responsible on preparing Weekly Sales performance Report to each Team Manager.
Review ATS & Sales Reports assuring delivery of accurate data.
Report the brokers Sales Performance on bi-weekly basis at each Team with further analysis.
Internal Reporting with Couriers productivity & the aging of the undelivered contracts for action.
Continuous update of Client database on Internal Reports.
Create a full record of all exceptions made by Finance team (discounts included) for audit reference.
Handle all after sales Requests in coordination with different departments & take the needed approvals if any: Reschedule Annex – ADS on Annex – Termination – Upgrade & Downgrade – Ownership Transfer….etc

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